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Booking amount and refund policy

Every booking starts with a small payment that confirms your slot. It is adjusted against your service bill, never charged on top. The rules differ slightly between our two services.

Mobile Car Care: the ₹99 advance

  • Cancel 2 hours or more before your scheduled slot and the full ₹99 advance is refunded.
  • Cancellations less than 2 hours before the slot, and no-shows, are not refunded.

Car Experts: what the ₹100 booking amount is

When you book a Car Expert, we collect a ₹100 booking amount. It reserves your selected slot and helps cover the car expert's travel to your door, since they set out specifically for your booking.

The ₹100 booking amount is adjusted against your service bill. It is not an extra charge: your expert collects the remaining balance on site when the service is done.

When the ₹100 booking amount is refunded

You get the full ₹100 booking amount back whenever the reason is on our side:

  • We cancel your booking for an operational reason.
  • We can't fulfil the service, or have to delay it, for an operational reason on our side.
  • No car expert is available to serve your booked slot, or the assigned expert becomes unavailable.

You also get the full ₹100 booking amount back if you cancel 2 hours or more before your scheduled slot.

When the ₹100 booking amount may be retained

By the time the slot is close, your car expert may already be on the way, which is what the booking amount covers. So it may be retained if:

  • You cancel less than 2 hours before your scheduled slot.
  • Nobody is available at the service address at the scheduled time.
  • There's no response to the car expert's calls when they arrive at the scheduled time.

A no-show has no grace window, unlike an early cancellation: by then the expert has already travelled to you.

If you pay after your booking hold has expired

Unpaid bookings are held for a limited time. If a payment reaches us after the hold has expired, we do not confirm the old slot. The payment is marked for a full refund and we tell you on WhatsApp.

How refunds are processed

Refunds go back to the original payment method you paid with, subject to your payment provider's own processing timelines. We'll confirm on WhatsApp once the refund has been started.

Questions about your booking amount?

Message us on WhatsApp or email houseofhelpshoh@gmail.com.